Payment providers and app stores ask every merchant for a shipping policy. Ours is short, because Bento does not ship or deliver anything physical. Bento is a dine-in platform: the meal is served at the restaurant's table, by the restaurant. Everything you buy on Bento is a digital entitlement, delivered inside the app the moment your payment is confirmed.
1. What you receive, and when
| You bought | What is delivered | When |
|---|---|---|
| Dine Pass | A pass in the app under Passes, with a QR code, its frozen terms and validity window | Instantly on payment confirmation, usually within seconds |
| Table booking with deposit | A confirmed booking under Bookings, with date, time, party size, deposit and cancellation terms | Instantly, or within the restaurant's stated confirmation time for request-only slots |
| Ticketed experience | A ticket in the app with a QR code | Instantly on payment confirmation |
| Claimed free perk | The perk under Passes, with its frozen terms | Instantly on claim |
Nothing is posted, emailed as a prerequisite, or handed over physically. The app is the delivery channel; a confirmation is also sent by push notification if you have enabled them.
2. How fulfilment happens at the restaurant
- Go to the restaurant within the validity window shown on your pass or booking.
- Scan the table QR code in the app, or show your pass to staff, who verify it in the Bento staff app.
- Eat. When you ask for the bill, staff apply the perk and adjust any pass or deposit amount against it, then verify the bill in the staff app.
- Your app shows the redemption as complete, and any reward is released.
The restaurant is responsible for the food, the service and honouring the frozen terms. Bento is responsible for issuing the entitlement, verifying the visit, and refunding you if the restaurant cannot honour it (see the Refund & Cancellation Policy).
3. Pickup orders
In a limited number of partner restaurants Bento offers pickup: you order and pay in the app and collect from the counter at the time shown. This is still not delivery. The restaurant prepares the order and it is ready for you at the counter at the stated time; the app tells you when it is ready. Uncollected pickup orders are not refunded, unless the restaurant failed to prepare them. Bento does not deliver to homes, offices or any address, and does not charge delivery or packaging fees.
4. If it does not arrive
If your payment succeeded but the pass, booking or ticket does not appear in the app within 15 minutes:
- Pull to refresh the Passes or Bookings screen, and check your internet connection.
- Check the notification from your bank or UPI app: if it shows the payment as failed or reversed, nothing was issued and nothing was charged.
- If the payment shows as successful and nothing was issued, do not pay again. The payment will be matched to your purchase or automatically refunded within 5 to 7 business days. To speed this up, email support@createbento.in with the amount, time and UPI or bank reference.
5. Where Bento operates
Bento is available in Mysuru, Karnataka, India, and only at the restaurants listed in the app. Passes and bookings can be bought from anywhere but redeemed only in person at the named restaurant.
6. Contact
support@createbento.in · +91 89048 48440 · 10:00 to 19:00 IST, Monday to Saturday